Privacy Policy

Policy Scope and Applicability

This policy applies to all persons who access Ride Skipper Services.

Ride Skipper Hospitality Services LLC (“we”, ”us”, “our”, “Ride Skipper”) collects information about you during your usage of our mobile application, website or during interactions with our customer service team. This policy details the ways in which this information will be processed and used by Ride Skipper and its partners. Ride Skipper adheres to applicable UAE laws relating to privacy and information processing.

Your usage of Ride Skipper Services constitutes your acceptance that all information submitted by you throughout the course of your interactions with Ride Skipper and its associates may be used in accordance with UAE law, together with this policy and the Ride Skipper Terms and Conditions. Information collected by Ride Skipper in accordance with this Privacy Policy may be used in accordance with Applicable Laws.

Ride Skipper does not intentionally or knowingly solicit personal data relating to persons under the age of eighteen years or allow such persons to use our Services.

When you download the Ride Skipper app to use driver services, Ride Skipper will be the data controller for any personal data provided during registration and in the course of your day to day mobile application usage.

Definitions

“Applicable Law” means any law that applies to our processing of your Personal Data, whether by virtue of offering Services to you, monitoring your behaviour online (such as by using Cookies) and your use of our Services.

“Personal Data” is any data or information that relates to an individual and which could, of itself or in combination with other data or information, identify who an individual is.

“Process” or “Processing” means the collection, storage, use or transfer of Personal Data.

“Terms of Use” means the Users’ Terms and Conditions.

“Transaction Data” means any information that is collected related to your transactions with Ride Skipper which may include, but is not limited to: your name, contact information, payment information and details of the transaction itself.

Information Ride Skipper Collects

Information collected by and on behalf of Ride Skipper may include but not be limited to:

Name
Profile picture/photo
Email address
Phone number
Saved addresses
Payment preferences
Device used
Age
Gender
Frequently booked locations
Information shared when you rate and review our Services or Drivers
Location data
Transaction data
Voucher code usage
Frequency of use and usage type in order to provide you with targeted offers and measuring the success of targeted advertising
Other Users providing your information in connection with referral programs

Ride Skipper may use third party partners and services for advertising purposes. Such third parties may collect information and use it for their own purposes. Please note that this is outside of our control.

Ride Skipper uses the information it collects to:

Maintain and improve our mobile application and other Services
Develop new features, products and services which may be of interest or benefit to our customers
Provide detailed and personalised customer service and support
Perform internal training on matters such as fraud prevention, customer care, software troubleshooting, operational challenges, data analysis and trend analysis
Notify you regarding changes or additions to our Services

Data Safety & Security

We make every reasonable effort to ensure the security of your Personal Data. However, no internet data transmission over the internet can be guaranteed as 100% secure. As a result, we are unable to guarantee the security of any Personal Data you share with us and you do so at your own risk. Please refer to our Terms of Use for more information.

To the extent permitted by Applicable Law, Ride Skipper expressly disclaims any liability and you indemnify us in respect of any claims that may be brought by third parties accessing or using our services via your account, where another individual obtains the Personal Data Ride Skipper collects about you or third parties accessing and using our Services via your account.

Data Transfer & Retention

By using our Services, you warrant that Ride Skipper may retain personal information for as long as can be reasonably deemed necessary to ensure the integrity of our database and to enable us to carry out ongoing customer service and comply with applicable laws and regulations.

User Rights & Permissions

Mobile Devices - Ride Skipper can only access limited information through our mobile application regarding your device without your consent. If you are using the application on iOS, you will be alerted the first time the application tries to access certain types of data. If you are using the application on Android, the device will notify you of the permissions sought by the application before you use it.

We recommend you enable location and phone call permissions and services to ensure your user experience is not adversely affected (this will ensure accuracy of your pick up location and ensure Drivers to call you.

You are entitled to opt out of promotional communications by following the instructions detailed within such communications or emailing hello@rideskipper.com

If you wish to deactivate and delete your Ride Skipper account within the mobile application, you can request to do so by email at hello@rideskipper.com. Upon receiving your request, we will archive or erase your personal data unless we are required to retain it due to legal reasons or for the purposes of safety, security, fraud prevention or outstanding issues with your account (such as unpaid transactions or an unresolved dispute). Ride Skipper reserves the right to refuse to process an account deletion or information erasure request if such request does not have a legal basis. You will be informed in writing of such decisions.

We may from time to time and at our sole discretion update our Privacy Policy. Changes will be posted within the main privacy policy within our mobile application and on our website and are effective from the time of posting. We recommend you regularly visit this page to ensure you are up to date with the current Privacy Policy content.

Payment Information

Ride Skipper does not store, sell, share, rent or lease credit/debit card details and information which could reveal your personal identity to any third parties.

Information you Provide to Us

By accessing our services, you are solely responsible for the accuracy of the information you provide in the Ride Skipper mobile application. Ride Skipper will only update or modify your personal data upon your request or when you update or modify the information directly within your user profile. Failure by you to provide accurate and full information will affect your user experience when availing Ride Skipper services.

We may share your personal data with:

Other apps or websites with an API connection to our mobile application including Google for Google Maps, whose privacy policy can be viewed here: https://www.google.com/policies/privacy
Partners with whom we collaborate for special events
In response to requests for information by regulators, law enforcement agencies or government agencies

Some of our location-enabled Services require your Personal Data for the feature to work. By accepting the terms of this Privacy Policy, you are agreeing to the use of GPS technology when relevant to the use of our Services. Use of GPS is a setting that you can switch on and off from your phone device settings at any time, but which will adversely affect your user experience if not switched back on when you book a ride.

We may share your personal data with Ride Skipper Employees in order for them to fulfil the service you have requested. This may include, but is not limited to: name, address, phone number, email address, transaction history, preferences.

Cookies are small text files stored on browsers or devices by mobile applications, advertisements and websites. We use cookies for purposes such as:

Remembering your personal preferences
Distinguishing you from other Users
Data insight and analysis into customer behaviour and preferences

Ride Skipper employee training and improving our Services

If you have any questions, comments and requests related to this Privacy Notice, or if you have any questions about how Ride Skipper processes your Personal Data, please contact us by email at hello@rideskipper.com